What the bot does
- Takes an order in a few simple steps.
- Runs repeat orders through a shorter funnel, so regular customers don't have to go through every step again.
- Gives prices, turnaround times and terms.
- Handles reviews and photos.
- Replies in the customer's language: Russian, English or Indonesian.
- Passes tricky questions to a manager.
Results
Conversion to orders grew from 25% to 43%. The bot handles 10,000 chats a month, and after Bali it was rolled out to Kuala Lumpur.
